E
ELECTRICITY
The voltage in the Netherlands is 220-230V AC. Adapters are available from the hotel reception.
E-MAIL / INTERNET
The hotel offers free internet. Please contact reception for further information.
EMERGENCIES
In the event of an emergency please call the emergency extension 555.
EMERGENCY EXIT IN THE EVENT OF FIRE
Fire and emergency exit instructions can be found on your hotel room door. Please contact reception if you require further information.
EXERCISE
For our fitness and sauna, see Fitness. For other forms of exercise please contact the concierge.
EXTRA BED
An extra bed can be placed in some hotel rooms. This service is not free of charge. If you have any questions, please contact reception.
F
FAX SERVICE
You can send and receive faxes through reception. Incoming faxes will be brought to your room.
FIRST AID
Please contact the Duty Manager immediately on extension 3006.
FITNESS
The fitness centre can be found in the hotel basement. It is open daily from 5:30 a.m. until 11:00 p.m. Please contact reception for further information.
FLIGHT INFORMATION AND/OR FLIGHT TICKETS
Please contact the concierge in the lobby for reservations, tickets, flight schedules or flight confirmations.
FLORIST
Please contact reception if you would like to send or purchase a bouquet of flowers.
FOLLOW-UP RESERVATIONS
Please contact reception for follow-up reservations in one of the Eden Hotels. For places of interest, please contact the concierge desk.
VISITORS
Always look through the spyhole in your door before admitting anyone to your room. If in doubt please call the Duty Manager on extension 3006. The maximum number of people per room is four.
FOREIGN CURRENCY EXCHANGE
Please contact the reception for more information about foreign currency.
FORGOTTEN SOMETHING?
Please contact reception if you have forgotten important toiletries. If you are missing shaving equipment, a toothbrush, toothpaste or a nail file we will be happy to provide you with this.
G
GREEN KEY
For information about Green Key we refer you to the appendix.
H
HAIR DRYER
The hair dryer is located in the bathroom.
HEATING
Your room is provided with central heating. You can adjust the temperature to your requirements. If this is insufficient, electric heaters are available for you at reception. Please contact reception if you have questions about the appliance.
HOSPITAL
Please contact reception for assistance.
I
INTERNAL TELEPHONE
Internal telephones are available in the hotel’s public areas. For external calls, please use your room telephone.
INTERNET
See E-mail / Internet.
L
LAUNDRY, DRY CLEANING, IRONING
The Hotel offers laundry, dry cleaning and ironing services, except on Sundays and public holidays. Clothing handed to reception before 09:00 a.m. will be returned after 7.00 p.m. on the same day. On Saturdays an additional charge of 50% applies. For a complete explanation please refer to the laundry list, which you can find in your wardrobe.
LIABILITY
The hotel cannot be held liable for lost property from hotel rooms, meeting rooms or public areas. A safe is available, free of charge, in every room. Items that don’t fit in the safe can be stored in the safe at reception. However, the hotel cannot be held liable for any damage to, or loss of these items.
LIMOUSINE SERVICE
Please contact the concierge in the lobby.
LOST AND FOUND
Please contact reception for assistance.
LUGGAGE SERVICE
Please contact the concierge in the lobby for luggage services.
LUGGAGE STORAGE
After checking out, you can store your luggage with our concierge. The management accepts no liability for damage to or loss of your personal possessions.
M
MAINTENANCE
If something in your room doesn’t work properly, please report this to reception.
MEDICAL ASSISTANCE
Please contact the Duty Manager on extension 3006 if you require medical assistance.
MEETINGS
Our Banqueting Sales department will be pleased to help you plan a successful meeting, conference, cocktail party or party, either in this hotel or in one of the other Eden Hotels.
MESSAGES
It is possible to receive messages on your voicemail. This will be indicated by the red light on your phone. If you have questions, please contact reception.
MINIBAR
The minibar in your room contains a selection of drinks and snacks. Any consumptions will be charged automatically to your room bill, according to the price list in your room. Take into consideration that the temperature of the minibar is between 6˚C and 10˚C. If you have questions about this, please contact reception.
N
NEWSPAPERS
A selection of Dutch and international newspapers is available free of charge in the hotel lobby and the Café Americain restaurant.
NIGHTCLUB
Please contact the concierge in the lobby.
NO-SMOKING ROOMS
All rooms in the hotel are no-smoking rooms. If it has been established that you have smoked in the room, a minimum € 150 in extra cleaning costs will be charged.